Shipping & returns

Shipping

Everything ships from our warehouse at 1420 Winter St NE, Minneapolis. Orders placed before 2pm CT on a business day go out the same day; after that, the next business day. We do not ship on weekends or US public holidays.

Method	Time	Cost
Standard (US)	3–5 business days	Free over $75, otherwise $6.95
Express (US)	2 business days	$14.95
Pickup (Minneapolis)	Ready in ~2 hours	Free
Canada	5–9 business days	$18.95, duties at checkout

You get a tracking number by email as soon as the label is created. If tracking has not moved in three business days, email us and we will chase the carrier or send a replacement — you should not have to do that work.

Where we ship

All fifty US states, including Alaska and Hawaii, plus Canada. We cannot ship to PO boxes or APO/FPO addresses, because lithium batteries need a carrier that will take them with a signature.

Returns

You have 45 days from delivery. Used is fine. Taken to six games in the rain is fine. That is the point of the window — you cannot judge a heated seat from a photograph.

How it works

1. Email hello@benchies.com with your order number.
2. We send a prepaid return label within one business day.
3. Pack it in any box. The original packaging is not required.
4. Drop it off. We refund the full amount to the original payment method within three business days of it arriving.

Refunds include what you paid for shipping on the original order. We do not charge restocking fees and we do not make you talk to someone first.

What cannot be returned

• Gift cards.
• Items bought from a third-party retailer — go back to them, they have their own policy.
• Anything with damage that is clearly not from normal use: cuts, burns, pet damage.

Exchanges

There is no separate exchange process. Return what you have for a refund and place a new order — it is faster than anything we could run in the middle.

Warranty

Every product carries a 2-year warranty from the delivery date, covering:

• Heating elements that stop heating or heat unevenly
• Batteries that fail or drop below 70% of rated capacity
• Controllers, buttons and wiring
• Seams, zips and stitching

It does not cover normal fabric wear, fading, damage from misuse, or loss. We repair or replace at our discretion, and we pay shipping both ways for warranty work.

To make a claim, email us with your order number and a photo or short video of the problem. No receipt needed — we have your order.

Battery safety

If a battery swells, gets hot to the touch when idle, or smells, stop using it immediately, put it somewhere non-flammable, and contact us. We will replace it free regardless of age and tell you how to dispose of the old one. Never charge a damaged battery.